Contact

North America
SOLIS BIKES
RAVX, Inc.
2591 Pioneer Ave, Suite A,
Vista, California 92081
USA

Tel: +1 (760) 599-8001
Toll Free Tel: 1-866-301-RAVX (USA only)
Fax: +1 (760) 599-8017
Toll Free Fax: 1-866-292-RAVX (USA only)

Email SOLIS USA

Warranty

Limited lifetime warranty (SOLIS Road Frames)
Limited lifetime warranty is offered to the original owner against defect in materials or workmanship for the useful life of the frame. This warranty does not cover damage caused by accident, abuse, normal wear and tear, negligence or natural breakdown of colors and materials over extended periods of time and use. The useful life of a frame can vary depending on various factors such as riding conditions, riding style, maintenance routine, etc. A frame that has been fatigued by extensive use is considered to have exceeded its useful life. Maximum of two replacements are allowed. RAVX Inc. will not be liable for incidental or consequential damages. Some states in the United States do not allow exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific rights; those rights may vary from place to place.

Limited 2-Year warranty (SOLIS MTB Frames)
Limited 2-Year warranty is offered to the original owner against defect in materials or workmanship for the useful life of the frame. This warranty does not cover damage caused by accident, abuse, normal wear and tear, negligence or natural breakdown of colors and materials over extended periods of time and use. A lack of regular maintenance will void the warranty. The useful life of a frame can vary depending on various factors such as riding conditions, riding style, maintenance routine, etc. A frame that has been fatigued by extensive use is considered to have exceeded its useful life. Maximum of two replacements are allowed. RAVX Inc. will not be liable for incidental or consequential damages. Some states in the United States do not allow exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific rights; those rights may vary from place to place.

General warranty conditions
Should a product be found defective under this warranty, RAVX Inc. will repair or replace only the defective part of the product at our discretion. Claims under this warranty must be made through an authorized SOLIS distributor/dealer by showing proof of purchase and returning the defective item. For customers outside the United States, please contact the retailer or local distributor where the product was originally purchased.

For warranty on third-party components
We recommend first contacting the dealer where the bike was purchased in order to initiate the warranty process for the specific product. As an alternative , you may call the customer service numbers below. Every manufacturer’s warranty policy is different. SOLIS is not responsible for warranty claims on non SOLIS / RAVX branded products.

SRAM / AVID / TRUVATIV
Please contact the dealer where bike was purchased

SHIMANO
1-(949)-951-5003

FOX Shox
1-800-FOX-SHOX ext 4801

MAVIC Wheels
1-888-GO-MAVIC